Pondless Waterfall Installation, Chicago Suburbs

 
 
 
 
 
 
 
  
 
 
 
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 Scott ScottyKarate 
 
 
 
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FIRST TIME HIRING THIS POND CLEANING COMPANY TO REMOVE ALL MY HUGE KOI FISH AND DO A TOTAL CLEAN OUT & POWERWASH EVERYTHING WITHIN MY POND, AND SULAIMAN & HIS HELPER DID A FANTASTIC JOB AND OFFERED ALOT OF POND SUGGESTIONS WHICH I APPRECIATED, JUST WISH THE PRICE WAS A LITTLE CHEAPER, BUT HOPEFULLY NEXT SPRING SULAIMAN WILL GIVE ME A DISCOUNT AFTER I TALK WITH HIM AGAIN !!! SO THANK U SULAIMAN FOR THE WONDERFUL JOB YOU DID ON MY KOI POND LT.DET./AGENT SCOTT
  
 
  
 
 
 
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 Mike Jacoby 
 
 
 
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We had a great experience renewing our pond with Midwest Pond. Worked with our schedule and the result is fantastic.
  
 
  
 
 
 
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 Justyna Homenda 
 
 
 
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Excellent service.
  
 
  
 
 
 
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 Kyle Thacker 
 
 
 
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This was my first year working with Midwest Pond Features and they did an excellent job with my spring clean out. The owner, Sulaiman, has great communication and offered a bunch of helpful advice to improve how I maintain the pond, and even stopped by for a leak inspection at no cost. I would recommended any pond owner to work with them.
  
 
  
 
 
 
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 David Musial 
 
 
 
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Excellent job and reasonable price! We have used Midwest for multiple years and will use them again next year!
  
 
  
 
 
 
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 Anthony Colletti 
 
 
 
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 Greg Soleckl 
 
 
 
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It was our first time and was a great experience on time as scheduled very detailed and knowledgeable customer oriented . After the clean out we discussed some solutions for an issue that was created by a previous company looking forward to doing future business with them
  
 
  
 
 
 
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 Art 
 
 
 
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My sincerest thanks to all of you who have previously written reviews.  If not for you, it may not have been such an easy decision for me to select Midwest Pond Features to clean my pond.  They were fabulous.  Sulaiman was a great communicator and extremely responsive.  He and his team of 3 guys arrived on time, truly cared, and did an outstanding job.  There are two pumps in my skimmer box, one for the waterfall and the second to prevent the pond from freezing by creating motion.  The second pump had not generated any water movement for years despite my working with other firms.  I mentioned it to Sulaiman, without any hesitancy, they blew out the lines.  What a difference this pump has made in the water movement and enjoyment of our pond.  A suggestion, don't spend any additional time looking for a firm to care for your pond.  If you have read this review, then you have found them!!!
  
 
  
 
 
 
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 Paul R. Williams 
 
 
 
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Completely unreliable; would not recommend.  The owner had me waste 2 full days waiting for him to stop by to review a new pond design and provide a proposal.  The first day, he changed the expected arrival time twice, only to cancel at the end of the day and asked if he could push it to the following day, which I reluctantly accepted.  The following day (yesterday), he never showed up, nor had the courtesy to call/text.  At the end of the second day, I needed to leave, so I texted him to simply let him know I was leaving, thinking he would apologize and attempt to reschedule again.  I have since received no response.

Thanks for wasting 2 days of my valuable time waiting for you.
  
 
  
 
 
 
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 Blanca Rendon 
 
 
 
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Waste of time. Guy agreed to come by for an initial “consultation” and estimate. We set a time, then close to said scheduled time he had excuse for running late but that he was on his way. Over two hours later, another excuse, and instead of giving us the option to have him come by later, he said “by the time [he] got here, it’d be almost 8/9.” We agreed to have him come the next day, and again, excuse after excuse, we eventually stopped hearing from him. We had hoped he’d show up at some point, but after two wasted days of staying home waiting for him to show up, we gave up. Texted him in the evening that we had had to leave and never did hear back from him. Would’ve earned a higher rating if he had at least shown up and told us he couldn’t work with our pond needs.